Apps and Books
You can get support for any of the software products available here via email directly to firstname.lastname@example.org.
But first make sure you've checked the material on this site and
the user's manual or help page.
Also, information about changes to the products and occasional tips are posted to the ImageIngester Blog, which has an RSS feed.
That's the best way to get information about new developments.
I always post to the Blog when a new version is available.
include the platform (MacOS, Windows, iOS, or web) and the version number in your initial email.
If you don't, I'll usually have to ask you for it before proceeding.
That results in an extra round of emails,
which would be unfortunate if I were away from my office and had only a few minutes to check my email.
If you're using a product with a main-window log or an external log (or both), like Ingestamatic and ImageIngester,
please include them in or attach them to your email message.
They contain a huge amount of information about what happened that helps me diagnose the problem.
Unless I'm out of town, I usually respond to emails postings within hours, sometimes within minutes.
Sometimes I can respond quickly when I'm out of town as well.
I used to call myself Rochkind Development, Basepath Associates, and a few other high-minded names, but my long-time customers know it's just me.
And that's who you get if you need support.
©2006-2013 by Marc Rochkind. All rights reserved. Downloaded trials and demos may not be redistributed without written permission of the copyright holder.
ImageIngester, ImageIngesterPro, ImageVerifier, ImageReporter, Ingestamatic, ProofSheet, ExifChanger, ExifExtreme, SpanBurner, LRViewer, LRVmaker, PhotoSelectLink, PhotoApp, and PhotoAppMaker are trademarks of Marc Rochkind.
THIS SOFTWARE IS
PROVIDED BY THE
COPYRIGHT HOLDER "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
than informing you of developments related to products available on this site.
The apps here and this website never upload data to any server without your explicit permission,
other than requests for content that are a necessary part of web interaction
and a record of your entering an unlock code.
My web site is hosted by A2 Hosting, who has provided excellent uptime, up-to-date technology, and terrific technical support
for years. I'm an affiliate, so if you click the ad and sign up, I get a commission.
I'm also an Adobe user, of course. (Affiliate link)
Every thing I type goes through a Logitech keyboard (the K120), and every mouse click goes through a Logitech mouse. The first thing I do when I get a new Mac is put away the silly (but beautiful) mouse that came with it and substitute a Logitech. (Affiliate link)